Refund Policy

Refund Policy

Coincraze Refund Policy
Effective Date: 01 Jan 2025

Banned States
Playing cash rummy games is not permitted in the states of Andhra Pradesh, Assam, Tamil Nadu, Meghalaya, Nagaland, Odisha, Sikkim, and Telangana. Please ensure you are in a region where such games are allowed before participating.

Skill Gaming
Rummy is recognized as a game of skill. You can enjoy playing real money rummy games on our platform, where your skill and strategy determine your success. Always play responsibly.

1. Introduction
Coincraze is committed to providing a transparent and fair refund process. This Refund Policy outlines the conditions under which users are eligible for refunds and how refund requests are processed.

2. Refund Eligibility
A refund may be issued under the following circumstances:
Failed Transactions: If a deposit is unsuccessful but the amount is deducted from the user’s account
Duplicate Payments: In cases where the user has accidentally made multiple deposits
Technical Errors: If a user is unable to access their deposited funds due to a system malfunction
Unauthorized Transactions: If a deposit was made fraudulently without the user’s consent (subject to verification)

3. Refund Processing Time
Refund requests are processed within 3–7 working days from the date of request submission
The refund will be credited back to the original payment method (UPI account) used for the deposit
Users must email camirotrading1@gmail.com or info@coincraze.in with transaction details for refund initiation

4. Non-Refundable Scenarios
Gameplay Losses: Coincraze does not offer refunds for losses incurred during gameplay
Violation of Terms & Conditions: If a user is found violating fair play policies, refunds will not be entertained
Incomplete KYC Verification: Refunds will not be processed if the user has not completed mandatory KYC verification
Withdrawn Funds: Once funds are withdrawn, they cannot be refunded or reversed

5. How to Request a Refund
Users must contact camirotrading1@gmail.com or info@coincraze.in with the following details:
Registered mobile number
Transaction reference ID
Screenshot of the failed transaction (if applicable)
Reason for refund request
The Coincraze team will investigate the request and communicate the outcome within the refund processing time

6. Dispute Resolution
If users disagree with a refund decision, they may escalate the complaint by contacting camirotrading1@gmail.com or info@coincraze.in
Coincraze reserves the right to make the final decision on refund disputes

7. Changes to Refund Policy
Coincraze reserves the right to modify this policy at any time
Users will be notified of major changes via email or in-app notifications

8. Contact Information
For refund-related queries, contact us at:
Email: camirotrading1@gmail.com or info@coincraze.in
Phone: 9220460457
Address: SCO No-71C, City Heart, Kharar, SAS Nagar, Rupnagar Road, Mohali, Kharar, Punjab 140301, India
Company: CAMIRO GOODS TRADING PRIVATE LIMITED

By using Coincraze, you acknowledge that you have read and agreed to this Refund Policy, ensuring a clear and fair process for refund requests.