Privacy Policy

Privacy Policy

COINCRAZE Privacy Policy
Effective Date: 01 Jan 2025

Banned States
Playing cash rummy games is not permitted in the states of Andhra Pradesh, Assam, Tamil Nadu, Meghalaya, Nagaland, Odisha, Sikkim, and Telangana. Please ensure you are in a region where such games are allowed before participating.

Skill Gaming
Rummy is recognized as a game of skill. You can enjoy playing real money rummy games on our platform, where your skill and strategy determine your success. Always play responsibly.

1. Introduction
Welcome to Coincraze, a real-money gaming platform operated by CAMIRO GOODS TRADING PRIVATE LIMITED. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data across all Coincraze platforms, including our website (coincraze.in) and mobile applications.

2. Information We Collect
We collect the following types of information:

Personal Information: Name, mobile number, email address, date of birth, and government-issued identification (PAN, Aadhaar – optional) for KYC verification.
Financial Information: To facilitate real money gaming on the Coincraze App, we may collect necessary financial information, such as payment details, to process transactions securely.
Payment Information: UPI details for deposits and withdrawals.
Device & Usage Information: IP address, device type, operating system, and app usage behavior.
Device Information: We automatically collect information about the device you use to access coincraze.in or the Coincraze App, including device type, operating system, and unique identifiers.
Transaction Details: Records of deposits, withdrawals, and gameplay history.
Cookies & Tracking Technologies: To enhance user experience and for security purposes.

3. How We Use Your Information
We use collected data to:

Facilitate account registration and secure login
Process payments and withdrawals
Ensure compliance with Indian gaming regulations and fraud prevention
Provide customer support and dispute resolution
Improve our platform’s security and gaming experience
Send promotional and marketing updates (users can opt out)

4. Data Sharing & Disclosure
Your data is never sold. We may share it only in the following circumstances:

With regulatory authorities for compliance with legal requirements
With third-party service providers (e.g., payment processors) under strict confidentiality agreements
In case of fraud detection, suspicious activities, or security audits
If required by law, to protect our legal rights or comply with legal proceedings

5. Security Measures
Coincraze is hosted on secure cloud hosting services with firewalls and backup facilities.
We implement encryption and advanced security protocols to protect user data.
Regular compliance reviews ensure adherence to data protection policies.

6. User Rights & Choices
Users can access and update their personal information via the app.
Users can request account deletion by contacting camirotrading1@gmail.com
Users can opt out of promotional communications at any time.

7. Responsible Gaming & Age Restriction
Coincraze strictly allows only individuals 18+ to play real-money Rummy.
We encourage responsible gaming and provide self-exclusion options for players needing a break.

8. No BOTS Policy & Fair Play
Coincraze ensures no bots are present on the platform.
All seats at tables are assigned randomly, and no player has control over table selection.

9. Deposits, Withdrawals & Refunds
Deposits: Allowed only via UPI
Withdrawals: Only processed after account completion and KYC verification
Refunds: In case of failed transactions, refunds will be processed within 3–7 working days. Users must email camirotrading1@gmail.com for deposit-related issues.

10. Changes to Privacy Policy
Coincraze reserves the right to update this policy at any time.
Users will be notified of significant changes via email or in-app notifications.

11. Contact Information
For any queries or complaints, contact us at:
Email: camirotrading1@gmail.com
Phone: 9220460457
Address: SCO No-71C, City Heart, Kharar, SAS Nagar, Rupnagar Road, Mohali, Kharar, Punjab 140301, India
Company: CAMIRO GOODS TRADING PRIVATE LIMITED

By using Coincraze, you agree to this Privacy Policy and our commitment to ensuring a secure and fair gaming environment.